At Native Bull, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we want to make the return process as easy and convenient as possible. Please take a moment to familiarise yourself with our return policy.
7-Day Return Policy for Paid Orders:
If you are not completely satisfied with your purchase, you have the flexibility to return the item within 7 days from the date of delivery. To initiate the return process, please follow these simple steps:
Contact Us:
Reach out to our customer service team via email at care@nativebull.com or through our Contact number +91 8939632727 .
Provide your order number, the name of the item you wish to return, and the reason for the return.
Return Authorization:
Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.
Secure Packaging:
Please ensure that the item is securely packaged, including all original tags, labels, and accessories.
Shipping the Item:
Ship the item back to us using a reliable courier service. The return shipping cost will be borne by the customer.
Inspection and Refund:
Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.
If everything is in order, we will process a refund to your original payment method within [X] business days.
Bank Transfer for Cash on Delivery (COD) Returns:
For Cash on Delivery (COD) orders, we understand that traditional refunds may not be the most convenient option. Therefore, we offer an alternative solution:
Bank Transfer Refund:
Instead of a traditional refund, we will initiate a bank transfer to refund the amount. Please provide your bank details during the return request process.
Bank Transfer Processing:
Once your return is approved, the refund amount will be processed via bank transfer within [X] business days.
Bank Details Security:
Rest assured, we take the security of your bank details seriously. Your information will be handled confidentially and securely.
Notification:
You will receive a notification once the bank transfer is initiated. The actual time for the amount to reflect in your account may vary depending on your bank.
Please note the following general guidelines for returns:
Items must be in their original condition, with all tags and packaging intact.
Used, damaged, or altered items may not be eligible for return.
Return shipping costs for paid orders are the responsibility of the customer.
If you have any further questions or need assistance with the return process, feel free to reach out to our customer service team. Thank you for choosing Native Bull —we appreciate your trust and loyalty.
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